Slumbersac Reviews

Made a mistake when ordering this company sorted it out quickly and efficiently and the product itself is excellent beautifully made great designs and generous sizing having an autistic toddler who will not accept a blanket or duvet so the sizes these sleeping bags go up to have saved me alot of worry in the future thank you :)

I could not recommend Slumbersac enough! The customer service was second to none. I originally ordered to wrong size and emailed to make changes and Anna replied within minutes to cancel my order, she was so helpful. I then got the right size and the quality is amazing.. My daughter loves it.

I have bought a few sleeping bags from this company, and was generally satisfied with the quality. They are expensive but apparently sustainable minded. I have since bought socks and was very disappointed with the product and customer service. The socks are marketed 12-18 months, and at 14 months they are way too tight, yet my toddler is on the 50th percentile in height and weight, so is very average. I sent them a picture and a note, and they basically said after some exchanges of emails that I needed the size up. Yes …I had gathered that! But I am not going to spend more money on a company that acts like you do. No apology, no “we will take on board your feedback”. They said I could have given them back, and I replied that I didn’t know they were too tight until I saw other mummies with babies with better fitting socks. They never replied. The socks were £5 in comparison with their sleeping sacks which cost over £40 …worth losing a customer over? Apparently yes. Ps their reply on trustpilot is that there needs to be a fault with the sock. Surely a sock that’s too small for the target audience is a design fault? A sock which cuts of circulation…hmm

Ordered a safari sleeping bag with feet & it’s gorgeous! My son loves it & its amazing quality.

Brilliant bags Iv used them since my first child, they wash and wear really well. I love they go up to larger sizes as my sons autistic and it’s now a part of my routine. Customer service was so helpful when I had lots of questions about size and materials.

I have a few slumbersac’s they are ok if you get them in the sale definitely not worth it at full price. Customer service on the other hand is DISGUSTING. Firstly they processed the order twice and I had two pending payments on my bank account and was told because they were pending i’d need to call my bank as it was my issue not theirs! Then waiting over a week from ordering, I emailed to find out we’re the order is and they said the payment was still pending and I should ring PayPal. Never in my life have I had to chase around after placing and order online using PayPal. PayPal said there was no issues then I “coincidentally” get a snotty email from slumbersac to say it had gone through and please look at the screenshot dated today blah blah blah…but it was dated 3 days earlier, just awful don’t waste your time your baby will have grown out of the size you ordered by the time you get it LOL

This is my second purchase from slumbersac now, my first was a sleep sac for my little boy and I finally took the plunge to spend on myself and bought the adult sleeved sleep sac. Wish I'd done it sooner having breastfed/co-slept for last 20 months and never being warm or comfortable enough! I hesitated on the cost, I don't usually spend much on myself it feels wrong(?!) I think that's a mum thing. But it really is worth every penny.
I emailed the company on Monday morning as there was an 'issue' with the sleeve poppers, I actually got a phone call from a really helpful, friendly lady who sadly I can't remember her name. But she patiently talked through it with me and there was no actual issue just me not properly checking and reattaching the sleeve! She was very helpful though and had already contacted a local seamstress company for a quote if there was an actual issue, that is going above and beyond to me. But yes, there was no issue it just turned out to be a sleep deprived misunderstanding on my part. But based on customer service alone I'd definitely come back to this company.

Absolutely nightmare of a sleeping bag. The zip on the sleeping bag keeps getting stuck and I end up waking the baby if I am trying to get them out of the bag while they are sleeping. Completely unhappy and disappointed with the product. Not worth the money. The bags worth half the price of this one work much much better.
When I contacted the company I was told that I can return it if its unused and unwashed which it obviously wasn't as I washed it before using it with the baby. What a nightmare and utter waste if money. DO NOT RECOMMEND AT ALL!

My lo wake up ever 15 min as she so uncomfortable wearing this. The seam cut in to her sides. Customer service is no use at all. Waste of money.

I've used these sacs for both my boys, they make me feel safe knowing that they can't get a blanket over them and it stops them from getting cold, they are well made quality and the customer team is excellent

Bought Two slumbersacs with feet and they’re perfect for our cold place! The arms are removable so it’s great for winter and summer and my two year old has been sleeping all the night since he’s been on them. Writing this review after one month of usage.

Also they give a portion to charity from each buy which gives me even more reason to buy and recommend !

Got a 1 tog and 2.5tog sleep sac for my little one. She's been sleeping in sleeping bags from 3 days old. We've tried several types. Sleeping bags are great but not practical once baby starts crawling or walking. This has been a brilliant solution for that and the quality and practicality of the product is brilliant. Poppers between the legs, zipper down the front, sticky feet, removable sleeves, fun designs, etc. Great for being active in, staying cozy and easy to regulate temperature when baby gets to hot.